Privacy policy

This policy explains what personal information Rubics Code (ABN 40 440 756 434) collects, why we collect it, how we store it, and who we share it with. It covers this website, our email correspondence, and the Loggerhead app and its licence purchases. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect and why

The contact form

When you send us a problem through the form on this site, we collect:

• the problem type, your description, your budget range, and your timeline;
• your name, your email address, and, if you give it, your business name;
• the country your connection comes from, your browser's user agent string, and the page that sent the form.

We use the first two groups to understand your request and reply to you. We use the third group to filter abuse and to debug delivery problems. Each submission also gets a random request identifier so we can find it again if you reply.

Email

When you email us, we keep the email and our reply for as long as we need them to handle your request and to keep a record of the work we do together.

Our occasional notes

If you subscribe to our notes on AI for small business, we store your email address to send them. Every note has an unsubscribe link. We do not add you to that list because you sent us an inquiry.

The Loggerhead app

Loggerhead runs on your Mac and keeps your logs, metrics, and traces on your Mac. We do not receive that data. The app does not send usage analytics to us. Three actions do reach a server:

• A purchase. When you buy a Loggerhead Pro licence, Stripe collects your payment details. We receive your name, email address, country, and the order details. We never see your card number.
• Activation. When you enter a licence key, the app sends the key and an identifier for that Mac to our licensing provider, so we can count activations against the limit of three Macs per key. You can see and remove those activations in the customer portal.
• Update checks. When the app checks for updates, it requests the update feed from our website. That request carries no personal data beyond what any web request carries.

Server logs

Our hosting provider records each request to this site, including the IP address, the requested page, and the user agent, for security and to keep the site running. Those logs are kept for a short period.

Cookies and analytics

This site sets no cookies and runs no analytics or advertising scripts. The light or dark theme you choose is stored in your browser's local storage and never leaves your browser.

2. Who we share it with

We share personal information only with the providers that run the service, and only as much as each needs:

These providers are outside Australia. We choose providers with their own privacy commitments, and we send them only what the task needs. We do not sell personal information, and we do not share it for advertising. We disclose personal information to other parties only when the law requires it.

3. How long we keep it

• Inquiries and email: for as long as the conversation or the project needs, then as part of our business records.
• Purchase records: seven years, as Australian tax law requires.
• Licence and activation records: for the life of the licence, and until you deactivate a Mac.
• Newsletter addresses: until you unsubscribe.
• Server logs: a short period set by our hosting provider.

4. Security

Every connection to this site uses HTTPS. Access to our email, our hosting, and our payment accounts is protected with two-factor authentication. Secrets and keys are kept in a secrets manager, not in code. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as the Privacy Act requires.

5. Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email greg@rubicscode.com and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner.

6. Changes

When we change this policy, we update the date at the top of this page. A change that affects how we use information you already gave us will be announced by email where we have your address.